
NYC Health Leader Dr. Hannah Jackson Recognized for Transformative Impact
Revolutionizing Healthcare Access for Seniors
Dr. Hannah Jackson, Senior Assistant Vice President and Chief of Staff for the Office of Ambulatory Care and Population Health at NYC Health + Hospitals, has recently been honored in Modern Healthcare’s prestigious “40 Under 40” list for 2025. Her steadfast commitment to equitable healthcare access in New York City has garnered widespread recognition, particularly for seniors who often face barriers to quality care.
Leading the Charge for Healthcare Equity
Dr. Jackson's approach emphasizes that healthcare is a fundamental human right. Under her leadership, NYC Health + Hospitals, the nation’s largest public healthcare system, has successfully provided primary care to nearly 450,000 New Yorkers, including an impressive increase of over 15,000 new patients. This growth underscores her determination to ensure every resident, particularly seniors, has access to essential health services.
Innovative Solutions to Improve Access
One of her notable achievements is the significant overhaul of the scheduling system aimed at minimizing wait times and maximizing patient attendance. The result? Primary care no-show rates fell sharply to just 26%, the lowest recorded rate in the system's history. This enhancement is crucial for seniors, who often need consistent monitoring and follow-up care.
Transformational Telehealth Initiatives
Dr. Jackson’s swift implementation of a telehealth program during the COVID-19 pandemic has proven to be a game-changer. This initiative not only facilitated over one million visits but also expanded access for vulnerable senior populations who may struggle with transportation to in-person appointments. This kind of innovative thinking is essential in ensuring holistic healthcare solutions for all, especially seniors.
A Legacy of Change
The healthcare reforms spearheaded by Dr. Jackson lay the groundwork for other healthcare systems to follow. Her efforts have enhanced chronic disease management, achieving the best outcomes for diabetic patients in public health system history. Through her advocacy and leadership, Dr. Jackson is setting a precedent for how healthcare should be managed – with compassion, accessibility, and sustainability at its core.
As Dr. Jackson continues to break barriers, her recognition by Modern Healthcare serves not only as a personal accolade but also as a beacon of hope for the future of healthcare in the U.S., especially for seniors. With leaders like her at the helm, we can look forward to a more equitable healthcare landscape.
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