Independence Health System Appoints Erica Shaffer to Enhance Access to Care
In a significant move for patient care accessibility, the Independence Health System has recently welcomed Erica Shaffer as its Chief Access Officer and Senior Vice President of Post-Acute Care. This decision, announced on November 17, 2025, positions Shaffer at the forefront of enhancing healthcare experiences for individuals across the system.
Commitment to Patient-Centered Care
With over 20 years of experience in operations and business development, including key roles since 2011 at Excela Health, Shaffer is set to lead the charge in improving patient access strategies. Her initiatives will aim to create a holistic care ecosystem that ensures smoother navigation through the healthcare journey, from initial entry to follow-up care. Her previous focus on home health and hospice services showcases her dedication to quality outcomes and patient satisfaction.
Creating a Seamless Health Access Experience
As Chief Access Officer, Shaffer will work closely with senior leadership to devise and implement growth initiatives that improve access to services and streamline care coordination. The goal is to foster an integrated system that not only caters to immediate health care needs but also supports ongoing wellness through coordinated care paths.
Professional Background and Future Outlook
Shaffer's educational background includes a Bachelor’s degree in Journalism from West Virginia University and an MBA from Seton Hill University. Her rich experience in health care operations is expected to bring a fresh perspective to Independence Health System as they strive to better serve the community.
Ken DeFurio, President and CEO of Independence Health System, expressed confidence in Shaffer’s leadership, highlighting her vision and commitment to patient-centered care as crucial for the system's future. As healthcare continues to evolve, the emphasis on accessibility and seamless experience remains more critical than ever, particularly for seniors and their unique needs.
Impact on Post-Acute Care Initiatives
With a structured focus on post-acute care, Shaffer’s role emphasizes the importance of continuity in healthcare services, especially for seniors who often navigate complex healthcare landscapes. By enhancing communication and partnerships across various healthcare sectors, she aims to ensure that patients receive the compassionate and expert care they deserve, right within their communities.
Take Action Toward Better Healthcare Awareness
As Independence Health System gears towards implementing these changes under Shaffer's guidance, it's essential for community members, particularly seniors, to stay informed about their healthcare options. Engage with local health activities, explore exercise opportunities, and consider preventive measures to enhance your health journey. Stay educated on senior care options and insurance solutions available in your area.
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